Delivery Information
We can ship to most addresses worldwide. Orders will be processed within 1-2 working days after receiving your order and payment confirmation. Once your order has been shipped, we will provide you with a tracking number so you can easily track the shipment and delivery of your item.
Shipping Methods and Delivery Times
- Air Freight: Delivery typically takes between 3 and 30 days, depending on your location (city, region, or country).
- Sea Freight: Delivery typically takes between 12 and 45 days, depending on your location.
Note: Please note that delivery times are estimates and may be affected by customs processes, weather conditions, or other unforeseen circumstances.
Returns Policy
If you are not satisfied with your purchase, you can return the item in its original, unused condition with all labels and tags intact (including original packaging and manufacturer’s labels) within 30 days of receipt for a refund or exchange. A 25% restocking fee may apply for returns made after 7 days of receipt. Shipping costs are non-refundable.
The item must be returned in its new, unused condition, meaning:
- It must not show any signs of wear or damage.
- All original labels, tags, and packaging must be included.
- The product must be in a condition that allows it to be resold at full price.
If you are returning the product due to a mistake on our part, we will cover the cost of return shipping and there will be no charges to send out the correct item.
Please note, it is your responsibility to ensure the item is safely delivered to us. We recommend using a trackable and insured shipping service for your returns.
Shipping Companies We Use
We primarily use DHL, EMS, and GCE for shipping. Please ensure you provide a valid street address to facilitate delivery.
Warranty Information
All products we ship include an official international warranty card from the respective brand, which can be used at any authorized local dealer in your area. Warranty typically covers manufacturing defects or product malfunctions, but terms may vary. Please refer to the warranty documentation included with your purchase for specific details.
For more information, please contact us on:
Fox Bicycle Sports
Address : Ruko Ciputra Mall Blok CW-6 No. 8 Citra Gran, Jl. Alternatif Cibubur, Jatikarya, Jatisampurna, Bekasi, Jawa Barat, 17435, Indonesia
Phone : +62 81996251778
Email : info@foxbicyclesports.com